FREQUENTLY ASKED QUESTIONS
HOW DO YOU SCHEDULE SESSIONS?
Our approach is to be as flexible as possible. We recommend coordinating sessions on a week-to-week basis, advocating for proactive and consistent communication to ensure that student needs are met, while at the same time accommodating changing and busy schedules.
At the same time, if there is a certain timeframe that you'd like to set, we can accommodate that too.
WHERE DO YOU HOLD TUTORING SESSIONS?
We offer both in-person and online tutoring.
We often meet students at local public spaces like coffee shops or libraries. Our most frequent cafes include The Red Silo Cafe in Arvada, Bean Fosters in Golden, and most Starbucks. We also are happy to meet at any other location convenient to you, including your home.
Since 2018, we have been conducting a high volume of our tutoring online using Zoom. See an explanation below of how online tutoring works.
WHAT SUBJECTS DO YOU TUTOR IN?
For SAT/ACT test prep, we tutor all subjects and also teach strategies by section to equip students with time management techniques to maximize their score. We also identify gaps in content knowledge that arise and develop a game plan to concurrently address them!
For subject-specific tutoring, we tutor the following levels for the following disciplines:
We are also versed in teaching students fundamental academic habits like organization, time management, and how to study, all while providing mentoring and general homework help.
HOW DO YOU CHARGE FOR YOUR SERVICES?
Payment is accepted using Venmo, Zelle, PayPal, or cash/check. The contact info for payment is email@example.com. Any opportunity to avoid platform fees is also greatly appreciated!
DO YOU TUTOR OVER THE SUMMER?
Yes! We are most available to tutor over the summer and have tutored students with a variety of goals, including students seeking accelerated studies to progress to their next level math class, students seeking remediation to get back on track with proficiency, and students who are dedicated to completing as much SAT/ACT test prep as possible.
DO YOU OFFER ANY TRIAL SESSIONS?
Yes. We offer a risk free tutoring session for clients interested in determining whether or not working together is a good fit. You only pay if you are satisfied with the session!
If needed, we are happy to workshop the right tutor match from our team and won't charge you until you find the right fit.
ARE HOURLY PACKAGES FLEXIBLE?
Yes! Hourly packages never expire and hours can be used over the course of multiple years and for different students within the family across any and all subjects.
WHAT ARE YOUR TEACHING QUALIFICATIONS?
Our team is comprised of highly qualified tutors, including licensed teachers, PhDs, valedictorians, aspiring lawyers, data scientists, etc., all with extensive experience in tutoring at the elementary, middle school, high school, and college level.
HOW ARE YOU DIFFERENT FROM OTHER TUTORS?
We are locally based and pride ourselves on being accommodating, relationship driven, and excellent.
Whatever parameters you set for your optimal tutoring scenario, we work to make it happen. We want to know your academic needs so we can best invest our efforts to help you meet your goals, whatever they may be.
DO YOU DO ANY COLLEGE AND CAREER PLANNING?
While we offer our best insights to students and families about next steps, we encourage you to reach out to Cardinal College Planning. Owner Tonica Johnson is dedicated to providing personalized college counseling to find the right college for every student.
95% of their students have been accepted to their top-choice school, securing an average financial aid package of $62,610!
WHAT IS THE CANCELLATION POLICY?
We value the time and dedication of both our tutors and clients. In order to ensure a fair and efficient service, we have established the following no show & late cancellation policy:
If a client fails to show up for a scheduled tutoring session without providing any prior notice, the client will be charged in full for the session. This policy is in place to compensate our tutors for their time and effort in traveling to meet the client.
Cancellation within 24 Hours:
If a client wishes to cancel a tutoring session, they must provide a minimum of 24 hours' notice prior to the scheduled start time of the session. In such cases, the client will be charged for half of the session fee. This policy acknowledges the effort made by our tutors in preparing for the session and ensures a fair compensation for their time.
We understand that emergencies can occur, and we will evaluate each case on an individual basis. If a cancellation is due to an unforeseen emergency, we may waive the cancellation fee. Clients are asked to inform us about the emergency as soon as possible.
In cases where a tutor becomes unavailable due to unforeseen circumstances, such as illness or other emergencies, we will make every effort to reschedule the session at a mutually convenient time or provide a replacement tutor. No cancellation fee will be charged to the client in such situations.
Communication and Rescheduling:
Clients are encouraged to communicate any changes or cancellations as soon as they become aware of them. It is important to notify us via phone or email to ensure proper rescheduling or cancellation of the session.
Please note that this late cancellation policy is in place to uphold fairness and professionalism towards our tutors and other clients. We appreciate your understanding and cooperation in adhering to these guidelines.
Before the pandemic made Zoom popular, we were already leveraging it’s usefulness to help students. Since 2018, we have been effectively tutoring students online using the free Zoom platform.
Our tutors use their iPads to screen share a whiteboard through the Notability app and work through problems with students while dialoguing in real-time just like they would in person.
Students send copies or pictures of relevant documents that can be uploaded and annotated on the Notability Whiteboard. These notes are saved and sent to students as a PDF for future reference.
Meeting remotely cuts down travel time for both students and tutors, saving time and energy that can then be used to optimize student learning. This flexibility also allows our students to request sessions and help ad hoc if necessary, in case they are needing some last-minute help before a test or in completing an assignment.
See attached an example of an annotated document that was used during a tutoring session, along with a video explanation of how it all works below.