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FREQUENTLY ASKED QUESTIONS

  • How does the grant program work?
    All families are encouraged to apply for funding through our $500 Grant Program in partnership with the Shane Thurston Foundation! Award • Awards provide recipients with $500 of free tutoring (5 Hours) at no cost to families. • Each student can earn funding up to four times (20 Hours) per year. • Applications for more than one student can be submitted at one time to earn more hours per family. Details • Applications are processed within 30 days of receipt. • Funds are not dispersed to recipients, but rather hours are credited to tutoring accounts. • List our address on the application to ensure your application is properly processed: 8375 Holman Street Unit A Arvada, CO 80005 Qualifications • Application must be for a K–12 student residing in and attending a school within Colorado. • Application should provide a demonstrated need (financial, academic, etc.) in their application. You can submit an application using this link.
  • How much does tutoring cost?
    Information on billing rates can be found on our Pricing Page. Note that you have the option to apply for free tutoring through our grant program, pay session by session at the standard hourly rate, or purchase a discounted package of hours. We also offer military and group tutoring discounts!
  • What are my payment options?
    You have the following options: 1) Receive funding through our grant program (5 free hours per approved application) - Complete an application here. 2) Pay session by session at the standard hourly rate ($100/hr) - Clients paying session by session will be invoiced weekly through our online platform (TutorBird) which contains a payment link that will be processed with Stripe. A small payment processing fee applies. 3) Purchase a discounted package of hours (up to 25% off) - Payment for packages can be collected through Zelle (preferred), Venmo, or PayPal using the QR codes on our pricing page or using the email flatironstutoring@gmail.com. Cash or check is also accepted. You can find all details outlined on our pricing page.
  • How often will I receive an invoice?
    Families will receive an invoice on a weekly basis if they have an outstanding balance.
  • Are hourly packages flexible?
    Yes! Hourly packages never expire and hours can be used over the course of multiple years and for different students within the family across any and all subjects.
  • How do you schedule sessions?
    Our approach is to be as flexible as possible. We recommend coordinating sessions directly with tutors on a week-to-week basis, advocating for proactive and consistent communication to ensure that student needs are met, while at the same time accommodating changing and busy schedules. If you have a consistent timeframe in mind, we are happy to coordinate that also.
  • Where do you hold tutoring sessions?
    We’d be able to meet with you in person wherever you’d like, whether it be a library, your home, a local coffee shop, or online through our digital whiteboard, where we annotate documents and dialogue with students in real-time, just like in person.
  • How long are tutoring sessions?
    Our approach is to be as flexible as possible. Usually, sessions are around 1 hour, but can vary based on student needs for that session. If students need more or less time with their tutor, we are happy to accommodate.
  • What areas does Flatirons Tutoring serve?
    We are typically able to provide tutoring throughout the Denver and Boulder metro areas. This includes but is not limited to the following cities: Arvada, Aurora, Boulder, Broomfield, Centennial, Cherry Creek, Cherry Hills, Denver, Englewood, Evergreen, Golden, Greenwood Village, Highlands Ranch, Littleton, Longmont, Louisville, Parker, Superior, and Westminster. We also regularly work with families that live in cities outside of our primary service area such as Parker, Lone Tree, and Castle Rock. For these students, we typically arrange for sessions at a library or another quiet location that is a short commute from home. We also offer online tutoring throughout the US and internationally. For online tutoring, we utilize digital whiteboards and screen sharing technology to ensure that students are able to get the full tutoring experience while working remotely.
  • Do you tutor over the summer?
    Yes! We are most available to tutor over the summer and have tutored students with a variety of goals, including students seeking accelerated studies to progress to their next level math class, students seeking remediation to get back on track with proficiency, and students who are dedicated to completing as much SAT/ACT test prep as possible.
  • What is the cancellation policy?
    We value the time and dedication of both our tutors and clients. In order to ensure a fair and efficient service, we have established the following no show & late cancellation policy: No-Show Policy: If a client fails to show up for a scheduled tutoring session without providing any prior notice, the client will be charged in full for the session. This policy is in place to compensate our tutors for their time and effort in traveling to meet the client. Cancellation within 24 Hours: If a client wishes to cancel a tutoring session, they must provide a minimum of 24 hours' notice prior to the scheduled start time of the session. In such cases, the client will be charged for half of the session fee. This policy acknowledges the effort made by our tutors in preparing for the session and ensures a fair compensation for their time. Exceptions: Emergencies We understand that emergencies can occur, and we will evaluate each case on an individual basis. If a cancellation is due to an unforeseen emergency, we may waive the cancellation fee. Clients are asked to inform us about the emergency as soon as possible. Tutors' Availability In cases where a tutor becomes unavailable due to unforeseen circumstances, such as illness or other emergencies, we will make every effort to reschedule the session at a mutually convenient time or provide a replacement tutor. No cancellation fee will be charged to the client in such situations. Communication and Rescheduling: Clients are encouraged to communicate any changes or cancellations as soon as they become aware of them. It is important to notify us via phone or email to ensure proper rescheduling or cancellation of the session. Please note that this late cancellation policy is in place to uphold fairness and professionalism towards our tutors and other clients. We appreciate your understanding and cooperation in adhering to these guidelines.
  • How do I schedule a trial session?
    You may schedule a trial session by visiting our Trial Session Page.
  • What is covered at the trial session?
    At your trial session, you will have the opportunity to: Experience working with your personal tutor Learn content and strategies relevant to your academic need Ask questions about the process and working with us Develop a game plan for sustained success Register for a risk-free trial session by visiting our Trial Session Page.
  • What is the cost of the trial session?
    The trial session is a completely risk-free. If for any reason you decide that Flatirons Tutoring is not the right fit for you after the initial trial session, there is no need to make any payment. You only pay if you are satisfied with the session. If you are satisfied, pay for the session at the standard hourly rate, or roll the time for the session into a discounted package. Fill out the form our our Trial Session page to register!
  • How do I schedule sessions after the trial?
    You may schedule your next session by contacting your tutor directly.
  • What subjects do you tutor in?
    For SAT/ACT test prep, we tutor all subjects and also teach strategies by section to equip students with time management techniques to maximize their score. We also identify gaps in content knowledge that arise and develop a game plan to concurrently address them! ​ For subject-specific tutoring, we tutor the following levels for the following disciplines: ​ Elementary Math to Calculus MS Science through College Physics Reading & Writing to AP Language & Comp. MS Social Studies to AP US History & Gov. Spanish 1 through AP Spanish We are also versed in teaching students fundamental academic habits like organization, time management, and how to study, all while providing mentoring and general homework help.
  • How are sessions structured?
    Because of the dynamic nature of tutoring, each session is customized to meet your specific needs for that meeting. The best way to get an idea of what tutoring sessions will be like is to try us out by signing up for a Trial Session. Generally, a typical session usually begins with a review of the homework assigned in the previous lesson, before moving on to modeling of new techniques and problem types by the tutor. The student is then expected to apply the new techniques to questions with the help of the tutor and to gain further practice through the completion of problem sets assigned for homework as necessary.
  • What materials are used during tutoring sessions?
    We use a variety of materials in tutoring sessions. For standardized tests there is a strong focus on using actual problems from previous exams that have been released by the test makers. Your tutor will work with you to determine which materials are most appropriate for your situation at the trial session and will provide additional materials as needed throughout your tutoring program, though for subject specific tutoring we recommend leveraging the resources made available to students from their teacher and school.
  • Do you offer group tutoring?
    Yes! Group tutoring is available for a discounted rate. Let us know who you want to work with and we can coordinate to make it happen.
  • What are the qualifications for tutors?
    We have a rigorous selection process when selecting our tutors. Generally we only bring on team members meet the following minimum requirements: Demonstrated mastery of fundamental concepts in subjects tutored in. Graduate or students of a highly selective college or university. Minimum of 2 years teaching and/or tutoring experience. No criminal history, verified by an official background check. Our team has been tutoring in various subjects at all levels for several years. We are comprised of licensed teachers, content experts, and many other highly qualified educators.
  • How do I get matched with a tutor?
    Our goal is to ensure that you will be able to work with a single tutor that specializes in your instructional needs for the duration of your tutoring program. While you may choose to vary the days and times of your lessons each week, your meeting location, expected schedule, and academic needs are the most important factors in the matching process. Additionally, since students and tutors spend a great deal of time together, it is very important that they get along! In addition to being great instructors, our tutors are an exceptionally well-rounded group of individuals with a diverse set of backgrounds and interests. We do our best to pair each student with a tutor who shares their interests and has a teaching style that is right for them. We do our best to accommodate requests if the requested tutor is available and is the right fit for your situation.
  • How are you different from other tutors?
    We are locally based and pride ourselves on being accommodating, relationship driven, and excellent. Whatever parameters you set for your optimal tutoring scenario, we work to make it happen. We want to know your academic needs so we can best invest our efforts to help you meet your goals, whatever they may be.
  • Can we switch to a different tutor if needed?
    Due to our careful matching process, we rarely receive requests from students to switch tutors. However, students are permitted to request a new tutor tutor for any reason.

MEETING ON ZOOM

Conservation of Energy

Before the pandemic made Zoom popular, we were already leveraging it’s usefulness to help students. Since 2018, we have been effectively tutoring students online using the free Zoom platform.

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Our tutors use their iPads to screen share a whiteboard through the Notability app and work through problems with students while dialoguing in real-time just like they would in person.

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Students send copies or pictures of relevant documents that can be uploaded and annotated on the Notability Whiteboard. These notes are saved and sent to students as a PDF for future reference.

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Meeting remotely cuts down travel time for both students and tutors, saving time and energy that can then be used to optimize student learning. This flexibility also allows our students to request sessions and help ad hoc if necessary, in case they are needing some last-minute help before a test or in completing an assignment.

ONLINE TUTORING EXAMPLE

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